{"id":128,"date":"2022-10-26T07:49:39","date_gmt":"2022-10-26T07:49:39","guid":{"rendered":"https:\/\/staging.sigmacem.com\/?page_id=128"},"modified":"2023-05-27T13:10:34","modified_gmt":"2023-05-27T13:10:34","slug":"castorama","status":"publish","type":"page","link":"https:\/\/staging.sigmacem.com\/pl\/success-story\/castorama\/","title":{"rendered":"Castorama"},"content":{"rendered":"<p>Rozwi\u0105zanie SIGMA Manago360 stworzy\u0142o sp\u00f3jne centrum kontaktowe wspieraj\u0105ce klient\u00f3w Castoramy na ca\u0142ej ich drodze zakupowej. Pomimo \u017ce rozwi\u0105zanie jest dostosowane do indywidualnych potrzeb, jest efektywne, oszcz\u0119dne i gwarantuje kompleksowe zarz\u0105dzanie relacjami z klientami.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Wyzwanie<\/h2>\n\n\n\n<p>Zbudowa\u0107 centrum kontaktowe obs\u0142uguj\u0105ce klient\u00f3w od podstaw.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Rozwi\u0105zanie<\/h2>\n\n\n\n<p>Zbudowali\u015bmy i prowadzimy od zera, centrum kontaktowe obs\u0142uguj\u0105ce klient\u00f3w.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Rezultat<\/h2>\n\n\n\n<p>D\u0142ugotrwa\u0142a i pe\u0142na zaufania relacja przyczyni\u0142a si\u0119 do obs\u0142ugi Castoramy poprzez kompleksowe centrum kontaktowe, system CRM, wideoczat na \u017cywo oraz wiele innych rozwi\u0105za\u0144 oprogramowania, kt\u00f3re wspieraj\u0105 holistyczne zarz\u0105dzanie relacjami z klientami.<\/p>","protected":false},"excerpt":{"rendered":"<p>SIGMA Manago360 solution created a coherent contact center supporting Castorama customers during their entire customer journey. Even though the solution is customised it is efficient, cost-saving and guarantees a holistic customer relationship management. Challenge Build a customer contact center from the scratch. Solution We have built and we are operating a customer contact center from <a href=\"https:\/\/staging.sigmacem.com\/pl\/success-story\/castorama\/\" class=\"more-link\">&#8230;<span class=\"screen-reader-text\">  Castorama<\/span><\/a><\/p>","protected":false},"author":1,"featured_media":93,"parent":123,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"success-story.php","meta":{"footnotes":""},"class_list":["post-128","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/staging.sigmacem.com\/pl\/wp-json\/wp\/v2\/pages\/128","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.sigmacem.com\/pl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/staging.sigmacem.com\/pl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/staging.sigmacem.com\/pl\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.sigmacem.com\/pl\/wp-json\/wp\/v2\/comments?post=128"}],"version-history":[{"count":2,"href":"https:\/\/staging.sigmacem.com\/pl\/wp-json\/wp\/v2\/pages\/128\/revisions"}],"predecessor-version":[{"id":272,"href":"https:\/\/staging.sigmacem.com\/pl\/wp-json\/wp\/v2\/pages\/128\/revisions\/272"}],"up":[{"embeddable":true,"href":"https:\/\/staging.sigmacem.com\/pl\/wp-json\/wp\/v2\/pages\/123"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/staging.sigmacem.com\/pl\/wp-json\/wp\/v2\/media\/93"}],"wp:attachment":[{"href":"https:\/\/staging.sigmacem.com\/pl\/wp-json\/wp\/v2\/media?parent=128"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}